Shipping policy

**Shipping Terms**

1. **Shipping Method**:

- Our products are mainly shipped by sea to ensure that we can provide customers with a cost-effective shipping option.

- After the goods are shipped, you will receive a confirmation email with a tracking number, which you can use to view the shipping progress of the goods in real time.

2. **Shipping Time**:

- After the customer completes the order on the official website, we will notify the warehouse to pack and ship within 3 working days. The specific delivery time will be adjusted according to the quantity of the order and the inventory of the warehouse.

- Once the goods are packed and handed over to the logistics company, we will immediately update the order status and notify you by email or SMS.

3. **Shipping Time**:

- Due to the use of sea transportation, the transportation time will vary depending on different destinations and logistics companies. Usually, the transportation time is about 15-30 working days from the time we ship. Please wait patiently.

- If you need faster transportation services, we can provide other transportation methods such as air transportation. Please contact customer service for details and costs.

4. **Tariffs and Shipping**:

- Shipping and tariffs will vary depending on your country or region. All tariffs, import taxes and other possible costs are the responsibility of the customer.

- You can view the estimated shipping costs on the order checkout page of the official website when you check out. Please note that the final tariffs and shipping costs will be adjusted according to the actual delivery situation.

- We recommend that you confirm the tariff policy of the destination country before placing an order to avoid unexpected additional costs.

5. **Order Tracking and Problem Handling**:

- Once the product is shipped, you will receive a notification email with a tracking number. You can use this number to check the shipping status on our official website or the website of the relevant shipping company.

- If you encounter any problems during transportation, such as delays, loss or damage, please contact our customer service team in time, and we will assist you and provide solutions as soon as possible.

6. **Shipping Insurance**:

- We recommend that customers purchase shipping insurance to protect against damage or loss that may occur during transportation. If you need insurance service, you can choose to add it during checkout.

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If you have any questions or need further information about our shipping policy, please feel free to contact our customer service team. Thank you for choosing AetherGlow Trade INC. We will wholeheartedly provide you with quality products and services.