Privacy Policy
AetherGlow Exports respects and values your privacy, and we are committed to protecting the personal information you provide when using our website. The following privacy policy will detail how we collect, use, protect and share your personal data.
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1. Information collected
When you use our services, we collect the following information:
- Basic personal information: including basic contact information such as your name, email address, phone number, mailing address, etc.
- Payment information: payment details (such as credit card information) used to process orders and conduct secure transactions through third-party payment processing services.
- Transaction data: such as purchase history, payment method, product selection, etc.
- Website usage data: We use Cookies and other technologies to collect your browser type, IP address, access time, and data on your interaction with our website to improve your user experience and optimize website functionality.
We ensure that only necessary personal information is collected and that this information is only used for specific business purposes.
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2. Purpose of use
The personal information we collect will be used in the following aspects:
- Order processing: to process your purchase order and ensure accurate and correct delivery.
- Customer Support: Provide customer service, answer your questions and handle any matters related to your account.
- Personalized Service: Customize recommendations and promotions that meet your needs based on your preferences and purchase history.
- Analysis and Improvement: Analyze the use of the website, optimize the user experience and improve our services.
- Legal Compliance: We may need to retain and use certain data to perform contracts or comply with legal regulations as required by law.
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3. Data Protection and Security
We attach great importance to the security of your data and have taken a variety of technical means and management measures to protect your personal information from unauthorized access, tampering, disclosure or destruction. This includes:
- Encryption Technology: Encrypt payment information and sensitive data to ensure security during data transmission.
- Secure Server: We use servers with high security standards to store your data and take regular backup measures.
- Access Control: Only authorized employees can access your personal data to ensure that the information is only used for reasonable business purposes.
Although we have taken all reasonable security measures, due to the nature of the Internet itself, we cannot guarantee the absolute security of data on the Internet. Therefore, we recommend that users use online transactions and services with caution.
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4. Data Sharing and Third Parties
AetherGlow Exports promises not to sell or rent your personal information to any third party. However, in some cases, we may work with trusted third parties to share necessary information:
- Payment Processing Service Providers: We work with trusted payment processing companies to ensure that your payment process is safe and reliable.
- Logistics Company: To ensure that your order is delivered promptly and accurately, we will provide your delivery information to relevant transportation and logistics service providers.
- Legal Requirements: If there is a legal requirement, or for reasons such as compliance with the law, protection of company rights, and enforcement of our agreements, we may disclose your data.
We will ensure that all partners also comply with strict data protection requirements and only use data required to perform their functions.
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5. Cookies and Website Analytics
Our website uses cookies and similar technologies to help us improve the performance and user experience of the website. Cookies are small files stored on your device that contain information about your browsing and preferences.
- Functional Cookies: Help us remember your login information and preferred settings.
- Analytical Cookies: Help us understand the access patterns of the website and analyze user behavior so that we can make improvements.
You can disable cookies through your browser settings, but please note that this may affect some of your functions on our website.
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6. Privacy Policy Updates
We may update the Privacy Policy from time to time to respond to changes in the law or adjustments to our business practices. All changes will be posted immediately on the website and the date of publication of the policy will be updated. We recommend that you review this Privacy Policy regularly to ensure that you are aware of the latest privacy protection measures.
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7. Contact Information
If you have any questions or concerns about our privacy policy, or wish to exercise your data protection rights (for example, access, modify or delete your personal information), please contact us as follows:
- Email: [email protected]
- Phone: +1 5014391344
We are committed to responding to your requests in a timely manner and taking appropriate measures to protect your privacy rights.
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Thank you for choosing AetherGlow Exports. We are committed to providing you with a safe and transparent service experience.