Refund policy

Thank you for shopping at AetherGlow Trade INC. We are committed to providing you with quality products and services. If you are not satisfied with your purchase, you may return the product under the following terms and conditions.

1. Return Time Frame

We offer returns within 14 days from the date of purchase. After this time, we are sorry that we cannot provide you with a refund or exchange.

2. Return Eligibility

In order to ensure that your return is processed smoothly, the product must meet the following conditions:

The product must be unused, undamaged and in original condition;

The product should be accompanied by all original packaging, tags and accessories;

Return requests must be submitted within 14 days of the purchase date.

3. How to Request a Return

If you wish to return an item, please follow the steps below:

Visit our website aetherglowexports.com and log in to your account.

Go to the "Order History" page, find the order you want to return and select "Request a Return".

Fill out the return request form and submit it. We will process your request as soon as possible.

We will send you return instructions and a return address.

4. Return costs

Unless the product is defective or the wrong product was sent, the return shipping cost is borne by the customer. We recommend using a trackable mailing method to ensure the safe delivery of the return package.

5. Refund processing

Once we receive the returned product and confirm that it meets the return conditions, we will process the refund within 7 business days. The refund will be returned to the original payment method, and the specific arrival time may vary depending on the payment method.

6. Exchange policy

If you want to exchange the product, please return the original product first and submit a new order. We recommend that you note the specific requirements for the exchange when returning the product.

7. Situations where the product is not eligible for return

The following products are not eligible for return or exchange:

Any customized products, promotional products or limited-time special products.

Any product that has exceeded the return period.

8. Contact Us

If you have any questions or require more information, please contact our customer service team at:

Email: [email protected]

Phone: +1 5014391344

We will do our best to assist you and ensure your satisfaction