Refund policy

**Return and Exchange Terms**

1. **Return and Exchange Policy**:

- We provide a 14-day unconditional return and exchange service. You have 14 days from the date you receive the product to apply for a return or exchange.

- The returned product must be in its original packaging, unused, and accompanied by the original purchase receipt.

2. **Return and Exchange Process**:

- Please contact customer service through our official website within the return and exchange period and submit a return or exchange application. We will provide a return address and relevant instructions.

- The customer shall bear the shipping costs of the returned product unless there is a quality problem with the product.

3. **Return Conditions**:

- The product must be unused, undamaged, and in its original packaging.

- Some products (such as customized products) may not meet the return and exchange conditions. Please contact customer service for details.

4. **Refund Method**:

- After the return product is confirmed to be received, we will process the refund within 7 working days. The refund will be returned to the account you used when paying.

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If you have any questions, please feel free to contact our customer service team. Thank you for choosing AetherGlow Trade INC!